When we think about mystery shopping, retail immediately springs to mind. However, regardless of what sector we work in, increasing levels of customer service is crucial – after all this is often the difference in losing or making a sale.

Through working with businesses and professional service organisations, Michelle knows how sales and profitability increase with improved customer service experience. Michelle helps businesses understand the key issues affecting their customer experience, which could have the biggest impact on their business.

During the ‘Masterclass’, Michelle will showcase simple tips that can easily be adopted to improve your own customer experience delivery, importance of creating a fantastic first impression, timely follow up, appropriate communication tailored to the customer and the significance of demonstrating good body language.

Masterclass Booking Information

We have put together this series of Masterclasses, which are guaranteed to put you a step ahead of the competition. Each Masterclass is 2hrs long and packed with knowledge and information from the experts; giving you all the skills and tools you need to make your business stand out from the crowd in 2017. Gain accredited industry awards, write and publish a business book, gain national press and take your business to the next level. Wherever you want to take your business this year, make sure this series of Masterclasses is at the top of your list of things to do, making you the go – to person in your industry.


We have made these Masterclasses extremely affordable for all, and are only £25 per person to attend. Spaces are very limited so please book early to avoid disappointment. Full payment for the Masterclass must be made prior to the event to secure your place. Please note that due to limited availability any payments made to secure your place are non-refundable. For more information and to book email rachel@platformnetworking.co.uk or visit Eventbrite.

On The Day

Masterclasses are held at The Prince of Wales, 95 Ecclesall Road South, Sheffield S11 9PH. Registration is at 9.30am, refreshments will be provided for delegates and we aim to finish by 12.00pm. 



Michelle Rust

Michelle Rust

Shopper Anonymous

Michelle Rust is Regional Director at Shopper Anonymous

Michelle has had a very successful career in the pharmaceutical industry, holding Senior roles as National and Regional Sales Manager, and becoming the youngest Regional Sales Manager at the age of 24 for the company she worked for at the time.

She continued to make an impact winning many industry awards, and internal awards for ‘Manager of the Year’ and ‘Team of the Year’ repeatedly over a number of years.

Tel: 07901 547595

Email: michelle.rust@shopperanonymous.co.uk

Web: www.shopperanonymous.co.uk